Pre-order Status Page and FAQs

Artisan Pre-Order Progress

Pre-orders are estimated to ship to customers Early December!
Pre-orders: Done
Production: Done
Shipping to our warehouse: In-transit
Fulfilment: TBA

Lamzu Pre-Order Progress

Pre-orders are estimated to ship to customers Mid-Late November!
Pre-orders: Done
Production: Done
Shipping to our warehouse: Done
Fulfilment: Done
Where are you located?
  • We are from Toronto, Canada.

How can I cancel/edit my order?

  • You can cancel/edit your order by contacting us at with you order number: contact.
  • NOTE: You cannot cancel/edit after you have received shipping confirmation.
  • NOTE: You cannot cancel the pre-order after the end date of the pre-order. This is because we generally make payment right after the pre-order is finished. Since we are a small business, we would have to pay out of pocket if you cancel after pre-order is finished. 
  • NOTE: 5% cancellation fee will be charged on canceled pre-orders. 

When is X item coming back in stock?

  • The fastest way to be notified is to follow us on twitter and joining our discord where we make the announcement most frequently. Furthermore, you can subscribe to our email list on the product page.

When will my order ship out/arrive?

  • Orders are shipped our within 1-2 business days. Once it is shipped out, it will be delivered within 2-8 days depending on the courier speed you picked.

What is your return policy?

  • We accept return up to 14 days on unopened items or if there is defect. We require picture before initiating a return. Note: You will have to pay the return shipping if the item is not defective. 
  • You can initiate a return by contacting us with your order number: contact.